Interview: IHS Markit Releases the Home Broadband Experience Index

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huawei
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To assess consumers’ experience and satisfaction with home broadband, IHS Markit developed the Home Broadband Experience Index (HBEI). The HBEI is a comprehensive measure of an end user’s broadband experience across different service levels. It analyzes factors such as speed, issue resolution, online applications and customer service across the following categories: Marketing impact, Service provisioning, Service perception, Network performance, Customer care

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Category
Huawei Networking
Tags
Huawei, HBEI, Home Broadband
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