CA Harvest Global User Community Webcast for September 2013

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broadcom
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Ensuring Successful User Adoption with CA Harvest

When you begin to deploy CA Harvest to a large group of users you want to ensure you train and support them right the first time so they use the solution the way you intended. We typically lose up to 70% of what we learn from a training class if we don't apply it within two weeks. So, how do not only you train your users before you go live but also support them after you go live to ensure they get the help they need when they have a question in the live application? With the CA Productivity Accelerator (CA PA) you can create content once and then publish it as training materials for pre-go live training and support materials that can be used as a cue card that the user pops up on top of the live application when they have a question about a task they are doing right at that moment. You can think of it as just-in-time support that actually hovers right on top of the live application so they can continue to work as they get the help they need. See how CA PA works in action with the CA Harvest solution in this short webex session.

Presenter:

Melissa Fundanish has 18 years of IT experience in the customer education and services arenas. She has been with CA for over five years. Her area of focus is in the product adoption space. She helps customers in the sales cycle understand the importance of ensuring successful user adoption and helps customers in the post sales process utilize the CA Productivity Accelerator to ensure successful user adoption.
Category
Broadcom
Tags
ca technologies, harvest, software change manager
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