In this webcast we will discuss 8 key areas to focus on when it comes to advancing your organizations ITSM maturity. Topics will include incident, problem, change, configuration, request and knowledge management, in addition to user experience and process automation. We will also discuss the importance of having an underpinning documentation and training plan to help support your organizations transition to more mature processes.
Taking us through the discussion will be Allen Houpt, CA ITSM Product Marketing and Steve Mizak from Eagle Consulting.
Taking us through the discussion will be Allen Houpt, CA ITSM Product Marketing and Steve Mizak from Eagle Consulting.
- Category
- Broadcom
- Tags
- ca inc, ca technologies, service management
Be the first to comment
Up Next
Autoplay
-
02:19
Moxa at Microsoft's IoT in Action - IoT Maturity in the Industrial Space
-
56:22
CA ITSM Community Webcast Winning the Software License Management Game with CA IT Asset Manager
-
1:01:35
CA ITSM Community Webcast Drive ITSM Maturity and Increase User Adoption with CA Service Catalog –
-
54:54
CA ITSM Webcast Learn about CA SM Jaspersoft Reporting CABI 6 2
-
33:20
CA ITSM Community Webcast CA Service Management 17 1 – Overview and Drill down – February 12th
-
49:28
CA ITSM Community Webcast Tips and Tricks to Successfully Manage Your Hardware Assets with CA ITAM
-
06:55
Achieving Infrastructure Management Maturity with HPE
-
51:27
CA ITSM Community Webcast Integrating CA Service Management for Greater Value – January 30th
-
1:00:38
CA ITSM Community Webcast Get Optimal Value from CA Service Management’s Change Management Capabil
-
35:55
CA ITSM Community Webcast Repeat CA Service Management 17 1 – Overview and Drill down – Feb 22
-
00:34
Meet the 5720 Universal Switch
-
01:26
Enable and Collect Webex Directory Connector Logs
-
01:18
Introducing Vatche Varvarian - Innovation Lead