Cutting tech support costs with RouterOS TLS-hostname matching

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mikrotik
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Cutting tech support costs with RouterOS TLS-hostname matching, Ofer Tenenbaum (Smart Network Inc., USA). “My network is slow” tech support calls are time-consuming and difficult to troubleshoot. Customers are unaware of activity on their network, and tech support is short on tools to explain why the upload is jammed with a dropbox stream, or the download is maxed with a software update.

Using RouterOS TLS-hostname matching and solutions tailored around the RouterOS API, it is now possible for the support agent and the customer, to view the network activity together, in real time, and identify exactly which device is doing what on the network. TLS-hostname matching helps to change the conversation from a complaint to an intelligent discussion about network utilisation, and how to eliminate these calls in the first place.. PDF: https:https://mum.mikrotik.com/presentations/CR18/presentation_5701_1532535774.pdf.
Category
MikroTik
Tags
mikrotik, routerboard, routeros
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