Turn your customer service centre into a customer satisfaction centre

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alcatel
Published
Improving the customer experience in the new digital communication era requires to rethink the way you engage.

Discover how Alcatel-Lucent Enterprise can help enhance your customer service through:

- Self-service applications
- Intelligent calls routing to employees using any device
- Team collaboration applications to engage the entire workforce in your customer satisfaction strategy

0:00 From customer service to satisfaction
0:11 Customer service key challenges
0:22 Challenge 1: Optimise resources
0:37 Challenge 2: Respond quickly and accurately
0:57 Challenge 3: Onboard the entire workforce
1:10 Challenge 4: Optimise the customer journey
1:25 What ALE can do for you
1:50 Contact us

Visit our website to learn more: https://www.al-enterprise.com/en/solutions/e-services
Category
Alcatel Lucent
Tags
alcatel-lucent, alcatel-lucent enterprise, ale
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