Shangri-La, the worldwide hospitality and hotels group, needed to optimize their contact centre workforce in order to service customers in multiple languages, time zones and communication channels.
- Category
- Alcatel Lucent
- Tags
- Shangri-La Group, contact centre, Alcatel-Lucent Enterprise
Be the first to comment
Up Next
Autoplay
-
07:24
Digital Experience: The Increasing Role of Digital in the Overall Customer Experience
-
02:29
Ciena Customer Experience: One Version of the Truth
-
01:57
Ciena's Focus on Customer Experience
-
02:49
The Role of IT in Customer Experience Measurement
-
02:39
Building a seamless Customer Experience
-
02:18
Baldwin Wallace improves Student Wi-Fi Experience and Security with a Cisco User Defined Network
-
01:32
The Importance of Measuring Customer Experience
-
02:44
Okada Manila Resort improves guest experience with ALE
-
03:54
Healthcare Organization Improves Ability to Prioritize and Manage Security Alerts | Customer Stories
-
02:18
Cisco Customer Experience (CX) and Logicalis
-
00:34
Meet the 5720 Universal Switch
-
01:26
Enable and Collect Webex Directory Connector Logs
-
01:18
Introducing Vatche Varvarian - Innovation Lead