Ensuring Successful User Adoption with your Mainframe Product
CA Productivity Accelerator (CA PA) is a content development platform used for capturing, documenting and storing cardinal mainframe knowledge that may be at risk due to staff retirement and attrition. You can capture your system processes, your business processes and your subject matter expert knowledge all in one place. This content can then be published in multiple formats for training new users and supporting them while they are in the production environment. In a single authoring session, CA Productivity Accelerator can publish content in the form of web based training, job aids, manuals, electronic performance support materials and more. By capturing intellectual knowledge of retiring staff there is minimal need to interview transitioning experts to gain know-how or to rely on supporting documents that are out-of-date and only scratch the surface of the true knowledge. See how CA PA works in action with the Mainframe solution in this short webex session.
Presenter:
Melissa Fundanish has 18 years of IT experience in the customer education and services arenas. She has been with CA for over five years. Her area of focus is in the product adoption space. She helps customers in the sales cycle understand the importance of ensuring successful user adoption and helps customers in the post sales process utilize the CA Productivity Accelerator to ensure successful user adoption.
CA Productivity Accelerator (CA PA) is a content development platform used for capturing, documenting and storing cardinal mainframe knowledge that may be at risk due to staff retirement and attrition. You can capture your system processes, your business processes and your subject matter expert knowledge all in one place. This content can then be published in multiple formats for training new users and supporting them while they are in the production environment. In a single authoring session, CA Productivity Accelerator can publish content in the form of web based training, job aids, manuals, electronic performance support materials and more. By capturing intellectual knowledge of retiring staff there is minimal need to interview transitioning experts to gain know-how or to rely on supporting documents that are out-of-date and only scratch the surface of the true knowledge. See how CA PA works in action with the Mainframe solution in this short webex session.
Presenter:
Melissa Fundanish has 18 years of IT experience in the customer education and services arenas. She has been with CA for over five years. Her area of focus is in the product adoption space. She helps customers in the sales cycle understand the importance of ensuring successful user adoption and helps customers in the post sales process utilize the CA Productivity Accelerator to ensure successful user adoption.
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